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Active Play Labs

Privacy Policy — Playmaker

Last updated: 2026-10-23

Welcome to the Privacy Policy of Playmaker. This policy is designed to inform users about how we collect, use, and protect personal information within our mobile application available on the App Store and Google Play. Your privacy is critically important to us, and we are committed to protecting it.

This SERVICE is provided by Active Play Labs L.L.C-FZ ("we", "us", "our") at no cost and is intended for use as is. This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at /legal/terms/playmaker unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name and your email address. The information that we request will be retained by us and used as described in this privacy policy. The app does use third-party services that may collect information used to identify you. The app does collect users' email addresses for the following purposes:

  • Account creation and verification.
  • Communication about app updates, news, and user feedback.
  • Providing support and assistance for your use of the app.

Link to the privacy policy of third-party service providers used by the app:

Advertising

The free version of the app shows ads from Google AdMob: native ads above the bottom navigation bar and in the list of matches, and an ad when the app opens (not more often than once an hour). Premium subscribers do not see ads. The app does not show ads for betting or gambling, including casinos. To request and measure ads, the Google Mobile Ads SDK sends Google your IP address (from which an approximate location such as the country is derived), device information, the ad shown and your interactions with it.

  • iOS. The advertising identifier (IDFA) is used only if you allow tracking in the App Tracking Transparency (ATT) system prompt. If you decline, ads are still shown but are not personalised with that identifier. You can change your answer at any time in iOS Settings → Privacy & Security → Tracking.
  • EEA, the United Kingdom and Switzerland. Before ads are personalised, Google's consent form asks for your consent to ads and related data processing. You can change your choices at any time in the app under Settings → Privacy options (shown where it is required).
  • Android. Google's advertising ID is used according to your Android ad settings; you can reset it or opt out of personalised ads in your device's settings.

Google describes how it uses this data in How Google uses information from sites or apps that use its services and Advertising.

Analytics and crash reports

The app uses Google Firebase Analytics to understand which screens are used and where the app is slow or breaks — for example which screens are opened, the app language, your device model and operating system version, and a pseudonymous app-instance identifier. Google Firebase Crashlytics receives crash reports together with the app version and device information.

The app uses AppsFlyer to measure where app installs come from; AppsFlyer receives device and app information such as the advertising identifier where your device settings allow it, the app version and install details. On iOS, the app also uses UserX to analyse how the app's screens are used (for example taps and screen transitions) so that we can find and fix usability problems.

Where the law requires it (EEA, the United Kingdom and Switzerland), Google's consent form described in Advertising also covers the storage of analytics and advertising data by Google.

Subscriptions

Playmaker Premium unlocks detailed match predictions, betting odds and the Bet Tracker, and removes ads. It is purchased and managed through the Apple App Store or Google Play; we never receive your payment card details. Purchases are processed with RevenueCat, which receives the purchase and subscription status together with our account identifier, so that your subscription follows your account and our server can check whether Premium is active. Bets you saved in the Bet Tracker are kept after the subscription ends. You can manage or cancel the subscription in your App Store account (iOS Settings → your name → Subscriptions) or in Google Play (Play Store → profile → Payments & subscriptions → Subscriptions).

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol ("IP") address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. This Service does not use these "cookies" explicitly. However, the app may use third-party code and libraries that use "cookies" to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. This policy is effective as of 2026-10-23.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@activeplaylabs.com.